​Shipping & Returns

Does PlushDoor deliver internationally?

Yes, PlushDoor deliver select Products internationally. To know more about International shipping click here.

How much are the delivery charges?

Delivery Charges are specific to the Product category and location. It is ascertained at the time of Checkout.. .

What is the estimated delivery time?

We dispatch most orders within 1- 2 business days (excluding Sundays and public holidays) for Products that are in stock. Most of the items are delivered within 7-10 days from the order date other than Automobile. However, there are a few items which are customized or procured that will require a timeline of 3 - 4 weeks unless specified otherwise. The approx. time of delivery is mentioned on each Product page.

How will the delivery be done?

We send all packages either via reputed courier or it can be a direct delivery from the Manufacturer or a personal delivery from the nearest local store. Our Customer care team will be available to guide through entire transaction period till the completion of order..

What about taxes (Sales tax, Octroi etc.)?

Taxes are levied based on the Product type, category etc that is displayed at the time of Checkout. .

How do I track my shipment?

PlushDoor only uses reliable courier service provider. Once the order is shipped, you will be notified with a shipment confirmation via email within 24 hours of dispatching the Product(s). This shipping confirmation email will have the courier’s tracking number and the link to the courier website for tracking. You can also track it via our website (My account section).

Return Policy

Replacement of any Product shall be subject to the replacement terms of PlushDoor, If the Product is returnable, the buyer must immediately contact PlushDoor Customer Care via email (return@PlushDoor.com) for any replacement or return within times lines as per return policy. All these requests must be raised within a period of three days from the date of Product delivery to the Consumer. Any request for replacement or return beyond the mentioned period will not be accepted. PlushDoor will provide a replacement, if available, or else will initiate a refund.

Key points:

  • PlushDoor will not provide any return/refund for customized Products.
  • Product with manufacturing defects will be accepted for returns.
  • Product damaged in shipping will be considered for replacement.
  • Shipping/Delivery of wrong Product will be accepted for return.
  • Product with quality issues will be accepted for return.
  • Replacement/refund will not be provided in case the Product has any damages or is used by the Buyer.
  • Product should be returned with all original packaging and accessories, including box.
  • The Buyer shall not tamper with the Product, authentication holograms and stickers.
  • Automobiles are not returnable after the delivery.
  • Appliances and Electronic product will be governed by the OEM company policy.
  • All Services are non-refundable
  • If the order or the item(s) that you want to cancel have not been shipped you can cancel those orders reaching out to the Customer Service desk (via email or phone./ Only non-customized orders)

Refund process

After the receipt of Product returned, verified, refund process will be initiated. All the payment made through Charge/Credit/Debit cards or net banking will be processed to the same account, it might take 2 - 3 additional days to reflect the same in your account. The entire process can take up to two weeks.

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